Here are the details of the On The Edge IT Support Help Desk. This portal will manage the entire chain of work and will notify users of each step taken by a technician. The process starts with any user sending a help request email to a specified email address. This initiates the start of the login creation process. An email will be automatically sent back to the email address with the new login credentials and a ticket will be opened. Any kind of requests can be sent to the portal. Anything from website adjustments to computer or email issues. We will then work with that user to completion and you can even get a monthly report of any issues that were raised.
This is part of a quality initiative that I started to try and better serve our clients and get feedback on how we are doing. A survey will be sent at the proposed completion of the issue. I am including the process to begin using the portal below. This new system also has the ability to track and monitor the servers or workstation (If you want) and alert of any issues. I have been working on this for some time and am very pleased that it is complete. Please let me know if you have any issues at all.